Refund policy
Return & Refund Policy
Last updated: July 10, 2026
At We Live It, your satisfaction is incredibly important to us. We are proud to offer a clear, transparent return process for all of our customers.
14-Day Return Window
We accept returns on eligible items within 14 days of the date your delivery tracking shows the package was successfully delivered.
Return Eligibility & Condition
To be eligible for a full refund, your item must meet the following criteria:
- The item must be completely unused, unwashed, and in the same pristine condition that you received it.
- The item must be returned in its original, undamaged packaging.
- This policy applies to all our curated goods, including apparel, accessories, home goods, and seasonal items.
Return Shipping Costs
- Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- We highly recommend using a trackable shipping service (like USPS Ground Advantage) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is lost in transit by the carrier.
How to Initiate a Return
To start a return, please email our support team at hello@weliveit.com with your order number and the reason for your return. Our team will verify your purchase window and provide you with return instructions.
Return Mailing Address
All authorized returns must be securely packaged and mailed to our physical fulfillment address:
We Live It
Attn: Returns Dept.
4 Concord St
North Reading, MA 01864
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, the fastest way to get it is to follow our standard return process for your original item and place a separate new order for the new item on our storefront.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a defect, or if you received the wrong item entirely, please contact us at hello@weliveit.com within 7 days of delivery. Please include your order number and clear photos of the issue so we can fast-track a complimentary replacement or refund for you.
Processing Refunds
Once your return is received and inspected by our team at our North Reading location, we will send you an email to notify you that we have received your item.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment. Please note that it can take several business days for your bank or credit card company to officially post the refund to your account.